OTIF (On Time In Full)

Orders delivered both on time and complete.

OTIF is the joint test of reliability and completeness, and drives customer trust and chargebacks.

870 of 1,000 orders delivered on time and complete gives 87% OTIF.

A gap between on-time and OTIF points at quantity shortfalls rather than transit issues.

Split the failure reasons, then fix supplier lead time variability and inventory coverage separately.

Measuring against a revised promise date rather than the original commitment.