Fill Rate

The share of demand satisfied from available stock.

Fill rate is the most direct measure of whether customers get what they ordered.

9,400 of 10,000 ordered units shipped gives a 94% fill rate.

Measure at line, unit and order level; each answers a different service question.

Improve safety stock placement, supplier reliability and demand sensing on top movers.

Mixing unit fill rate with line fill rate when reporting trends.