On-Time Delivery

The share of shipments delivered within the agreed delivery window.

Delivery reliability drives customer satisfaction and is the transport half of OTIF.

4,750 of 5,000 shipments on time = 95%.

Define on time by the customer requested date, not the date you rescheduled to. Both are useful, but only one reflects customer experience.

Manage carrier performance with data, build realistic transit expectations, and fix the upstream dock and paperwork delays.

Measuring against internally revised promise dates, which can show 99% while customers experience failures.