Order Picking Accuracy

The share of order lines picked without error.

Picking errors become customer complaints, returns, credits and lost trust, and each one costs many times the pick.

49,700 correct of 50,000 lines = 99.4%.

Track errors by cause: wrong item, wrong quantity, wrong location. The mix tells you whether it is slotting, process or training.

Use scan verification, separate lookalike SKUs in slotting, and give feedback to individuals with coaching rather than blame.

Measuring only errors reported by customers, which understates internal error rates.